Mercure Rayong Lomtalay Villas & Resort - Luxury hotel - Pet Policy

Thank you for considering Mercure Rayong Lomtalay Villas & Resort as your destination for you and your furry friends. To ensure a comfortable stay for all our guests, we have established the following pet policy:​

​General Policy:

• Pets Allowed: Cats and dogs only. Exotic pets, reptiles, or other animals are not permitted ​

• Initial Non-Refundable Pet Fee: Pets under 15 kg: THB 750 net per night per room.​

• Pets over 15 kg: THB 1,250 net per night per room.​

• Room Categories Eligible: Executive Room and Deluxe Villa only in the Ocean Wing only. Maximum of 2 pets per room. ​

• Vaccination Certification: Guests must present a valid vaccination passport for their pets upon check-in​

​Pet Owner Responsibilities:​

• Behavior: By bringing your pet to the property, you agree to take full responsibility for its behavior during the stay. ​

• Damage and Cleaning: Any damage or soiling caused by your pet will result in additional charges for repairs or cleaning (including labor).​

• Unattended Pets: Pets must not be left unattended in rooms at any time.​

• Pets must be kept on a leash in all public and outdoor areas. Unattended pets may be removed from the property at the owner’s expense.​

Outdoor and Restaurant Areas:​​

• Pets are allowed in outdoor dining areas but must remain on the floor at all times.​

• Pets are not permitted to sit on furniture or dining tables.​

• Pet owners must bring their own pet food dishes and water bowls.​

• Use of the resort’s tableware for pets is prohibited. Violations will result in a THB 2,000 net penalty.​

• Guests are responsible for cleaning up after their pets and may use the designated pet-friendly garden, where cleaning bags are provided.​

Indemnification:

By bringing your pet into our facilities, you agree to:​

• Comply with the resort’s pet policies.​

• Accept liability for any injuries, damage, loss of revenue, or third-party claims caused by your pet.​

• Indemnify the resort against any legal or financial consequences resulting from your pet’s actions.​

Additional Notes:

• No Refund: Pet fees are non-refundable, even if alternative arrangements must be made for the pet. ​

• Guide Dogs and Service Animals: Owners are responsible for maintaining care and control of service animals. The resort does not provide care arrangements for these animals. ​

We appreciate your cooperation and hope you and your pets have a pleasant stay at Mercure Rayong Lomtalay Villas & Resort.​